Privacy Policy

Last updated: 9 May 2025

Plain-language snapshot

We only collect the information we need to coach you, book your sessions, and keep the website running. We never sell your data. You’re the boss of your own personal information—tell us to show it, fix it, or delete it and we will.

The full, lawyer-friendly details follow.

1. Who we are

Line of Sight Life Coaching (“we”, “us”, “our”) is a sole-proprietor life-coaching practice owned and operated by Nicole Olivier  .

Trading name: Line of Sight Life Coaching

Business address: (correspondence available on request)

Telephone: +27 82 458 0058 

Email for privacy queries: nicole@lineofsight.co.za

Information Officer (POPIA) / Data-Protection Officer (GDPR): Nicole Olivier (contact details as above)

2. Scope of this notice

This policy applies to www.lineofsight.co.za (the “Site”), to bookings made through our online forms, and to any direct email, phone or WhatsApp interactions with us.

Because many visitors come from outside South Africa, the policy is written to meet:

  • POPIA (Protection of Personal Information Act 4 of 2013, South Africa); and

  • GDPR (General Data Protection Regulation (EU) 2016/679).

3. What personal data we collect

Category

Typical examples

When collected

Identity & contact

Name, email address, phone number

When you fill in a booking or contact form, email, phone or message us

Session details

Preferred dates, coaching goals, notes you share during sessions

During booking or coaching interactions

Payment info

Proof-of-payment reference (we do not process card data on the Site)

When you pay via EFT or other channels

Device & usage

IP address, browser type, pages visited, cookies

Automatic when you browse the Site

Marketing preferences

Opt-in / opt-out records

When you tick consent boxes or unsubscribe

We do not intentionally collect special-category data (e.g., health records) unless you choose to share it during coaching; when you do, we handle it with extra care and confidentiality.

4. How we collect data

  • Directly from you (forms, email, phone, WhatsApp, coaching sessions).

  • Automatically via cookies, pixels and similar technologies (see § 9).

  • From publicly available sources to confirm contact details (e.g., LinkedIn) where relevant to provide our services.

5. Why we process your data & legal bases

Purpose

POPIA condition

GDPR basis

Responding to enquiries, booking sessions, delivering coaching

Lawfulness & Purpose specification

Contract (Art 6 (1)(b))

Invoicing & record-keeping

Accountability

Legal obligation (Art 6 (1)(c))

Running and securing the Site (analytics, load balancing, fraud prevention)

Legitimate interests

Legitimate interests (Art 6 (1)(f))

Sending coaching updates, newsletters or promotions

Consent

Consent (Art 6 (1)(a)); you may withdraw any time

6. Sharing & disclosure

We never sell your data. We share it only with:

  • Service providers – secure web-hosting, email host, calendar/booking tool, and cloud backups, all bound by POPIA-compatible operator / GDPR Article 28 clauses.

  • Authorities – if required by law or to protect rights, safety or property.

  • Successors – if the practice is restructured or transferred, subject to the same protections.

7. International transfers

Some suppliers (e.g., cloud hosting or analytics) operate outside South Africa / the EEA. Where data leaves SA we rely on POPIA s 72 mechanisms (contractual clauses & security safeguards). For EEA visitors we apply GDPR Chapter V tools (e.g., Standard Contractual Clauses or vendor participation in an adequacy framework). Details are available on request.

8. Retention

We retain:

  • Coaching and billing records – 7 years (statutory financial record period).

  • Marketing consents – until you unsubscribe + 3 years for audit.

  • Analytics data – 26 months (Google Analytics’ default) or less, then aggregated.

    When retention ends, we securely delete or anonymise the data.

9. Cookies & tracking

The Site uses four cookie types:

  1. Strictly necessary – WordPress session & security cookies.

  2. Analytics – to see which pages are popular (e.g., Google Analytics).

  3. Performance – load-balancing & caching (e.g., CDN cookies).

  4. Marketing – only if you opt in (e.g., Facebook/Meta Pixel).

Non-essential cookies are set only after you click “Accept” on the banner. You can revoke consent anytime via the banner’s “Manage settings” link or your browser’s cookie controls.

10. Direct marketing

We send email updates only if:

  • you have booked a session with us (existing-client soft opt-in under POPIA s 69(3)); or

  • you expressly subscribed via the Site.

Every message includes a one-click unsubscribe link or reply-to-opt-out instruction.

11. Your rights

Under POPIA

Under GDPR (EEA visitors)

Access, correction, deletion, objection, complaints to SA Information Regulator

Access, rectification, erasure, restriction, portability, objection, withdraw consent, complain to an EU DPA

To exercise any right, email nicole@lineofsight.co.za with enough information to verify your identity. We will respond within one calendar month.

12. Security

We employ SSL/TLS encryption, strong access controls, regular backups, and vendor due-diligence reviews. If a data breach “that may compromise your rights” occurs, we will notify you and the regulators as required by POPIA s 22 and GDPR Arts 33–34.

13. Children

Our coaching services are aimed at adults. Where we work with minors, we obtain verifiable parental consent in line with POPIA s 35 and GDPR Art 8.

14. Changes to this policy

We may update this notice to reflect legal or operational changes. The “Last updated” date will change and, where material, we will post a banner or email you.

15. Contact & complaints

Email (all privacy matters): nicole@lineofsight.co.za

Telephone: +27 82 458 0058 

South African Information Regulator

JD House, 27 Stiemens St, Braamfontein, Johannesburg, 2001

Tel: 010 023 5200 | Email: enquiries@inforegulator.org.za 

EEA residents may contact their local supervisory authority. A list is available at https://edpb.europa.eu/about-edpb/board/members_en.

Thank you for trusting Line of Sight Life Coaching with your personal information. Your privacy really does matter to us.